Privacy Policy - Damp Busters South West

Registered name: Our Earth Group Limited

This privacy notice tells you what to expect us to do with your personal information.
Contact details

What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details
Telephone
01752 425200
Email
info@dampbusterssouthwest.co.uk

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information

We collect or use the following personal information for dealing with queries, complaints
or claims:

Names and contact details
Address

Account information

Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your

personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set
out below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal

information. You can request other information such as details about where we get
personal information from and who we share personal information with. There are
some exemptions which means you may not receive all the information you ask for.
You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal

information you think is inaccurate or incomplete. You can read more about this
right here.

Your right to erasure - You have the right to ask us to delete your personal

information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we

can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of

your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the

personal information you gave us to another organisation, or to you. You can read
more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have

the right to withdraw your consent at any time. You can read more about this right
here.

If you make a request, we must respond to you without undue delay and in any event within
one month.

To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.

Our lawful bases for the collection and use of your data:
Our lawful bases for collecting or using personal information to provide services and goods
are:

Consent - we have permission from you after we gave you all the relevant

information. All of your data protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry